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now many shopkeepers in stores to meet all the love on their own memory, however, even if the owner does not have a good memory, but the details, customers will not necessarily renzhang. So, in the course of the retail business, the brain is really not written.
although in daily operation, the importance of communication has been widely recognized by our retail customers. But sometimes because of many things, making the necessary communication and communication are unsustainable. For example: our shop on my husband and I do two people. Ordinarily this there should be no communication to the question!
because we have to do a lot of things every day, so to say: because the husband is not the purchase is the delivery, so it is rarely seen during the day in his shop. What about me? Although every day in the store, but in the busy shop at the same time, but also shoulder the housework and take care of a family of four people daily life and other chores, so busy degree can be imagined.
, of course, is busy busy, is not too busy to talk time is not. So if it is not so much because it is out there, and this leads to forget was the most direct consequence is that the expedited processing thing at the first time, of course, this is one of the consequences of them, relatively speaking is not the most terrible.
in fact, or second cases we are most afraid of the place: for example, a customer is clearly in the hands of husband on credit that can account for some reason finally is in my hand. At this point, if you do not communicate in a timely manner is easy to cause the two account, which is what we have said to be wronged account occurs. The consequences of "to be wronged": the light will break faith in the customer; heavy will cause the customer to go back. How to avoid these problems?
later I thought: since oral communication is difficult to achieve; it is inevitable that there will be such or that omission, then why not change a way of communication, oral communication will be changed to paper exchange. Perhaps they are too eager to get rid of the consequences of this communication is difficult, and the method of communication on the paper as soon as it came up, I quickly put into action. But it turns out that this is a bit of a hassle, but it’s still more than good, like this:
that was last month at the end of the night, is said to be due to a gathering of students, old Tang to store customer credit a soft treasures of Yellow Crane Tower. Although this smoke is in the hands of the old Tang husband on credit, but because of this old Tang credit smoke, I was coaching young son’s work shop inside, so the old Tang credit smoke what I know.
two days later, the old Tang to us the bill, because her husband was not in store, and I know that in addition to a soft credit Old Tang treasures outside of Yellow Crane Tower, the other is absolutely ignorant of. Again.